Due to the first-class quality of our leather, we offer a one-year warranty on all our leather bags.
Leather products are warranted against defective materials and workmanship for one year from the original date of purchase. This includes stitching and seam failure. This warranty does not include color fading, stretching, or dye lot issues. Leather is a natural product and therefore no two pieces of leather are the same.
If you are unsatisfied with our product, you are eligible to return within 14 days from the date you received your order. Online store credit will be issued in the form of an e-gift card for future purchases at lucynina.com. We do not offer exchanges.
Please contact our customer liaison at firstname.lastname@example.org to start your return.
We will contact you within 72 hours with a USPS return label and return form for you to print and fill out.
RETURN SHIPPING IS FREE!
Thank you for shopping with us